Customer Support

Hastings City Bank is committed to providing for your financial needs and exceeding your expectations. Use the tools on our site to help you make great financial decisions. We are also happy to assist you in person. Call Hastings City Bank toll free at 1-888-422-2280 or use our locations page to reach any branch directly.

Lost or Stolen ATM/Debit Card

Call our 24-Hour Hotline: 1-800-292-2658
You can take comfort in knowing that Hastings City Bank has partnered with a fraud prevention company to protect your funds and your identity. Our security partner uses state-of-the-art technology to monitor your Hastings City Bank card activity in real-time, watching around-the-clock for suspicious or “uncharacteristic” activity. If a potentially fraudulent transaction is detected, the system alerts an analyst who will contact you to verify the charges via telephone before authorizing the charge. If you cannot be immediately reached, it is possible that a temporary block will be placed on the card to protect your account status until it can be verified. By relying on the security of proven technology and a dedicated service provider, we are proud to deliver unsurpassed peace of mind and protection.